1. Introduction

This Privacy Policy explains how Qonso (“we” or “Qonso”) collects, uses, stores, and protects personal data.

We are committed to complying with applicable data protection laws in the country where Qonso operates.

2. Data Collected

Personal Information Provided by Users : name, email address, and other details required to create/manage an account; photographs related to water consumption; survey-related information (responses, interests, etc.).

3. Automatically Collected Data

Technical Data : IP address, browser type, connection date and time.

Navigation Information : pages viewed, duration spent on pages, etc.

4. Purposes of Processing

Service Provision : managing user accounts, allocating points and rewards, verifying water consumption, running referral programs, etc.

Service Improvement : analyzing usage, conducting surveys, optimizing features, etc.

Communications : sending emails or notifications (account info, updates, promotional offers, etc.).

Legal Obligations : complying with regulatory requirements, responding to public authorities, etc.

5. Legal Basis

Consent : in certain cases, we rely on user consent (e.g., voluntary sign-ups, surveys).

Legitimate Interest : some processing is based on Qonso’s legitimate interests (usage analysis, fraud prevention, etc.).

Legal Requirements : the law may require us to retain or disclose specific data in some contexts.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined above, then delete or anonymize it.

Specific retention periods depend on the data type and legal obligations (e.g., accounting rules, dispute resolutions).

7. Data Sharing

Service Providers : hosting, maintenance, and other technical services.

Partners : in the context of rewards (telecom operators, cinemas, etc.).

Legal Obligations : disclosure if required by law or necessary to protect our rights or the rights of others.

8. Security

We implement technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure.

No system is 100% secure. In case of a data breach, we will inform affected users in accordance with the law.

9. User Rights

Access, Rectification, Erasure : users can request to access, correct, or delete their data.

Objection and Restriction : users can object to certain types of processing or request a restriction.

Withdrawal of Consent : consent can be withdrawn at any time for processes relying on it.

Contact : to exercise these rights, please email Qonso at contact@qonso.app

10. Cookies and Similar Technologies

We use cookies to facilitate navigation, measure traffic, and personalize the user experience.

You can manage preferences in your browser settings, though blocking certain cookies may affect service functionality.

11. Minors

Qonso is intended for adult users only, unless otherwise stated in our Terms of Use. We do not knowingly collect data from minors without parental consent.

If you discover a minor using Qonso without authorization, please notify us.

12. Policy Updates

We may update this Privacy Policy to reflect changes in law or our practices.

We will notify users of material changes (website notice, email, etc.). Continued use of Qonso implies acceptance of the revised policy.

13. Contact Us

For any questions about this Privacy Policy or our data practices:

Email: contact@qonso.app

Last updated : 26/02/2024

PRIVACY POLICY